FAQ | esi-training

Frequently Asked Questions

1 I'm interested in Code Enforcement Home Studies. What courses do you have to offer?

Click SHOP in the top menu to see a complete list and descriptions of our current home studies. Check back often to see new courses as they are created.

2 Does ESI offer in-person training?

Yes! ESI can offer training throughout Texas. Contact us with your training request(s) and we'll coordinate with your city to bring quality training to you!

3 I am required to take a number of continuing education courses to maintain my professional license. Do your classes qualify for CEUs?

ESI Training Solutions is approved by the State of Texas to provide continuing education credits to Code Enforcement Officers. All of our courses, including home studies, qualify for CEU hours to maintain an active Code Enforcement Officer license.

Do you have another professional license that requires CEUs? Let us know and we'll do the research for you to determine if our classes qualify for your license.

4 I would like to learn more about a topic that isn't covered in your course catalog. Can ESI create a class just for me and my city?

Yes! ESI was founded by an experienced and certified professional trainer. We're happy to review your needs and come up with a training course or program that works for you. Contact us for more information.

5 My city doesn't have a code enforcement office or program and we're looking to establish one. Can ESI help?

Yes! ESI can assess your city's parcels and present a plan to your city council for establishing a code enforcement office. We have experience writing ordinances and regulations, policy and procedure manuals, and educational material for your citizens.

6 What forms of payment does ESI accept?

City-issued checks are accepted, as well as City or personal credit cards and money orders.

7 What is ESI's refund policy?

100% refunds are available at any time unless you have submitted an examination for grading. After examination submission there are no refunds.

8 What is ESI's grading process and policy?

Examinations are graded in the order in which they are received by ESI. Many examinations are graded on the day they are received, but depending on demand, grading can take up to 48 hours.

Examinations are considered passed if they receive a grade of at least 70% out of 100%.

Failed examinations can be retaken and resubmitted. Students that receive a failing grade for any examination(s) will receive an examination report outlining those areas that require additional review. Students with questions about an exam or any of its topics are encouraged to review their course materials and/or contact ESI for more assistance.